Frequently Asked Questions
Everything you need to know about shopping with Zurchers.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days depending on your location. We also offer expedited shipping options at checkout for faster delivery.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original, unopened packaging. Please contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.
What should I do if my items arrive damaged?
If your order is damaged during transit, please contact us within 48 hours of delivery with photos of the damage so we can arrange a replacement or refund immediately.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our delivery options to more countries in the near future.